Knowledge base / Account

Sign in and recover account access

Resolve email verification, password reset and two-factor sign-in problems.

3 min readGeneral

Verify your email

After creating an account, follow the verification instructions sent to your email address. Check your spam folder if the message is missing. The verification page lets you request another code.

Reset a forgotten password

Open Forgot password and enter the email address associated with your account. Follow the instructions in the message you receive to choose a new password.

Use two-factor verification

If two-factor verification is enabled, enter a code from your authenticator app when prompted. If you cannot use the app, choose the recovery-code option and use a saved recovery code.

If you still cannot sign in

Contact support with your account email and the message shown on the sign-in page. Never share your password, verification code, authenticator setup details or recovery codes.