Knowledge base / Support

Prepare a useful support request

Include the details needed to review a device, account or payment problem.

3 min readGeneral

Device or servicing issues

  • Manufacturer and exact model number.
  • The feature you selected and the connection method used.
  • The error message and the step where the problem occurs.
  • Your Pegasus version and any steps you already tried.

Account or payment issues

Include your account email, the action you were trying to complete and any order reference. For payment questions, include the approximate payment time and method.

Keep private information out

Do not share passwords, verification codes, recovery codes, private keys or full card details. Remove unrelated customer information from any details you provide.

Send your request

Use the Contact form. Provide a working email address so the team can follow up. If you are applying to sell Pegasus, use Become a reseller.