Follow the payment instructionsFollow the payment instructions
Review the plan, billing period and total before confirming your purchase. For a cryptocurrency payment, use the exact currency, network, address and amount displayed on the payment page.
Wait for confirmationWait for confirmation
Your subscription, add-on or wallet balance updates when the payment is confirmed. Returning from a payment provider does not always mean confirmation has finished.
Check your accountCheck your account
Open Billing to check your payment history and current access. If a payment is pending, use the available payment-status or resume action before creating another purchase.
If the result is unclearIf the result is unclear
Do not repeat a payment while its result is uncertain. Contact support with your account email, order reference, payment time and the issue you see. Do not send card details, wallet private keys or passwords.
Refund questionsRefund questions
Read the Refund policy and include your order reference when asking for a review.
